Shipping policy

Shipping Policy

Last updated: 7 October 2026

Thank you for shopping with Hazbruk & Co. Ltd. We want your experience with us to be simple and transparent from the moment you place your order until it arrives at your door.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

During particularly busy periods, promotional events or public holidays, processing may take slightly longer.

Estimated Delivery Times

Our products may be fulfilled from different locations depending on product availability and the customer's delivery address.

Estimated delivery times are generally:

United Kingdom: 5–12 business days
European Union: 5–15 business days
Other international destinations: 7–20 business days

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier, customs procedures, local postal services, weather conditions and other circumstances outside our reasonable control.

Where a product has a different estimated delivery period, this will be communicated on the relevant product page or during checkout.

Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

From time to time, Hazbruk & Co. Ltd may offer free shipping, promotional shipping rates or minimum-order free delivery. Any applicable promotion will be clearly communicated on our website or during checkout.

Multiple Packages

To provide access to a wider selection of products and efficient international fulfilment, items within the same order may occasionally be dispatched separately or from different fulfilment locations.

This means you may receive your order in more than one package and on different days.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping fees simply because we have chosen to fulfil your order in multiple packages unless this was clearly disclosed before purchase.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email where available.

Please allow some time after receiving your shipping confirmation for the courier's tracking system to update.

Incorrect Shipping Information

Customers are responsible for ensuring that the delivery information provided during checkout is complete and accurate.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch; however, once an order has entered fulfilment or has been shipped, we cannot guarantee that the delivery address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law.

Delayed Shipments

Occasionally, deliveries may experience delays outside our reasonable control, including delays caused by couriers, customs authorities, adverse weather, peak shopping periods or transportation disruptions.

If your order has not arrived within the estimated delivery period, please contact our customer support team so that we can investigate the shipment.

Lost Packages

If tracking indicates that your package has been lost in transit, please contact us so that we can investigate the matter with the relevant courier or fulfilment partner.

Where a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer protection law, which may include a replacement or refund.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide your order number together with photographs showing the damaged product and packaging. This helps us investigate the issue and arrange an appropriate resolution.

Customs, Duties and Import Charges

International orders may be subject to customs procedures, import VAT, duties or other charges depending on the destination country and the manner in which the order is fulfilled.

Where taxes or duties are collected during checkout, this will be reflected in your order.

Where additional import charges are legally payable by the recipient and have not been collected during checkout, the customer may be responsible for those charges.

We recommend checking the applicable rules in your country before ordering where relevant.

Cancellations

We process orders as quickly as possible. If you wish to cancel or amend an order, please contact us immediately.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation once an order has entered fulfilment or been dispatched.

Your statutory cancellation and withdrawal rights, where applicable, are not affected by this section.

Returns and Refunds

Shipping-related issues should be considered together with our Returns & Refund Policy, which explains your rights and the process for returning eligible products.

Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.

Contact Us

If you have any questions regarding your order, delivery or this Shipping Policy, please contact:

Hazbruk & Co. Ltd

Address : 71 - 75, Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@hazbruk.com

Phone : +351 935 653 799

Registration Number : 17369354

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.